When a charge fails, the points are not automatically returned to your account unless we officially cancel the order in the backend. We can do one of two things for this situation:
1) You can update the payment for any charged failed order(s) through a link provided by our support team (which you can get by emailing email@example.com)
2) We can cancel the order officially in the backend and return the points to your account. Please note that the points return can take up to 2 weeks to complete.
Please reach out so we can best assist you with whatever choice you would prefer!